Store Policy

HOW TO ORDER

The preferred method to order is by email. Please include name, address, postal code and telephone number.

 

After ordering you will receive a quote including all the items, shipping cost and tax.

When ordering  please indicate your payment method.

 

HOW TO PAY

Our preferred payment method is  email transfer. Email transfers can be made to novanaturals@outlook.com

 

Cash, Cheque, Visa & Interac accepted on-site in our Hatchet Lake Studio.

Or pay by Credit Card by calling between 5pm and 9pm on weekdays and from 9am to 6pm on weekends (Atlantic time). Our phone number is 902-852-4251. 

What's Next?

After ordering you will receive a quote including all your items, shipping cost and tax. Once we receive payment, your order will be shipped. 

 

You can also stop by our location to shop. Have a good look at all the different products we have on hand and enjoy the natural aromatic atmosphere of our studio. 

And here you can pay with the old fashioned and time proven cash (or by email transfer, debit, credit card).

FREE DELIVERY

 

Nova Naturals makes free bi-weekly deliveries to it’s customers who live within a 10 mile radius of our Hatchet Lake location.

 

We will leave your product on your front step, or wherever specified. 

SHIPPING POLICY

We ship anywhere in Canada through Canada Post Shipping Services. Shipping costs are dependent on size and weight of order.  

RETURN & EXCHANGES

Nova Naturals Pure Skin Care prides itself in producing top quality natural skincare products. If you are not satisfied with your products, please drop off any unused products to our Hatchet Lake location for product exchange or your money back. Or mail to 14 Mersey Court, Hatchet Lake, NS B3T 1R7.